Are you able to speak to a live person and have your problem fixed within four hours?
Or do you seem to spend four hours trying to speak with a real person?

Let's face it: despite how well-designed and advanced our technologies are, there will be problems. How these problems are fixed is what separates ImageTech from conventional office equipment providers.

The ImageTech Edge
In an industry where the key differentiator is service, many companies force you to deal with automated voice-answering systems - going through multiple menus to finally leave a message and await a REAL person to return your call. Enter the ImageTech edge! At ImageTech we know that responding to your needs promptly allows us to solve your problems efficiently and reduce inconveniences caused by traditional office equipment providers' procrastination. The ImageTech service dispatch operates Monday thru Friday, 8am to 5pm with a live dispatch guaranteed. This means that no matter when you call during the business day, you will be able to describe your problem to a live person, never deal with the hassle of confusing menus and complicated auto-answering system mazes. Enter the ImageTech edge!

Guaranteed 4 Hour Response Time
Not only will your initial contact with us be different and refreshing, but the way we handle your service needs will impress you. After speaking with a live person, ImageTech guarantees 4 hour response time and our service technicians currently close service calls 86% of the time on the first call. This means that 86% of service needs can be met by a single call, meaning that close to all of your service concerns will be fixed within 4 hours - versus days or weeks with traditional office equipment providers.

Extraordinary Service Follow-up
The real difference, though, is the follow up. Do you ever feel like traditional office equipment companies send a technician who has no knowledge of your problem? Do you feel as though they send this clueless person and wash their hands of your concerns? Enter the ImageTech edge! At ImageTech, 25% of the previous day's service calls are surveyed to measure customer satisfaction with the level of service and fulfillment of expectations.

Tom Walsh, ImageTech President describes the motivation behind stressing follow up on service calls, "Its one thing to claim customer satisfaction but quite another to measure customer satisfaction by measuring your own customer service…" Do you think those traditional office equipment companies would dare call to hear about how sub-par their service was? "Many consider this the worst time to call but we consider this the best time because of the frankness provided… Customers tend to be more candid and willing to provide constructive criticism," says Tom Walsh, President. We are so confident in our service technicians' ability to meet your needs and surpass your expectations every time that we call you to learn about the positives and negatives of our service calls.

Long-Term Partnerships
ImageTech implements the Pro Care program because we know that our relationship with you does not end with selling office equipment. We also know that giving you a higher level of service will ensure that relationship is strong, and ensure its longevity. Call today to learn about how our service can benefit you or, click here to inquire about our service and support.