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Many conventional office equipment companies offer high-end technology but few are able to boast a differentiating level of service like the ImageTech Edge. ImageTech's commitment to service is not only to ensure that your concerns are addressed quickly - guaranteed 4 hour response time - but that your concerns are solved on the first service call - 86% of service calls are closed on the first call - and that we follow-up to ascertain a candid assessment of our service.
Read more to learn more about how the ImageTech edge will benefit you.
Performance Guarantee
Performance Guarantee is the action, which guarantees the equipment, guarantees parts will be in stock for immediate delivery, and guarantees your trade-in value for as long as you own it.
Pro Care Program
The Pro Care Program is the follow-up, which includes calling at least 25% of the previous days' service calls to ensure that the matter was handled promptly and also effectively.
Flexibility and Options
The plethora of options and seemingly endless flexibility of service plans, equipment and upgrades, and simplifying invoicing to avoid unpredictable costs is the Edge - no other office equipment provider will work harder to facilitate your needs. At ImageTech, our Edge is redefining excellence in service and support for you and, consequently, Defining Excellence in our industry.
Service and Support
ImageTech offered equipment leads the world in market share and technology design but in today's world of ever-less different technology, service and support continues to become the differentiating factor for end-users. We know this and also know that establishing strong partnerships with our customers allows us to ensure future relationships. ImageTech prides itself on what has come to be known as the ImageTech Edge: including Performance Guarantee, Pro Care Program, Flexibility & Options, and All-in-One turnkey solution provider. Claiming excellence in service is common occurrence in any industry; ImageTech lays claim to a 93% customer retention rate.
Careers @ ImageTech
ImageTech is an exciting, vibrant place to work. Deeply committed to our community and to providing our customers with unmatched service and support, our team achieves spectacular results.
As our company rapidly expands in Massachusetts – with new offices in Worcester and Wilmington – we are always looking for new team members to maintain our stellar reputation as the number 1 Ricoh dealer in the U.S. and as a strong contributor to the communities we serve.
ImageTech offers life insurance, including HMO Blue, Delta Dental and 401k, as well as many other economic benefits. Furthermore, ImageTech offers an unprecedented 2% growth achievement percentage which gives ALL employees a 2% raise if revenue goals are met and exceeded.
Monthly, quarterly and yearly a technician, salesperson, and admin/operations employee is recognized as outstanding for initiative and defining excellence for ImageTech.
We are always looking for strong, driven, and loyal employees who are interested in working for a unique company like ours. Please contact us or send a resumé by clicking here.
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